We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team (email address)
When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until dispatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.
Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFRIM & PAY’ button.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure.
Prices are subject to change without notice. These changes will not affect orders that have already been dispatched. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.
We accept American Express, Visa, Visa Delta, Visa Electron, Maestro and MasterCard.
If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
We offer two delivery options for Thailand customers: (1) Standard Delivery and (2) EMS Delivery. Charges apply to both options.
Alternatively, you can collect your items from our shop at Siam Paragon. We will keep your order in store for 10 calendar days after it has arrived. If the order is not collected within the 10 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.
SIRIVANNAVARI does not have a return policy but we will accept exchanges of unworn and unwashed garments within 7 days of the purchase date, on presentation of the original receipt. Price tags must be attached to the article. For reasons of hygiene, exchanges and returns of lingerie, underwear, swimwear items and earrings will not be accepted. Exchanges will be made via the same payment method used for the purchase. For all purchases paid for by debit or credit card, the cardholder must present the till receipt and the PDQ receipt. Differences occurred from item exchanges will not be refunded.