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TERMS & CONDITIONS 

 BELOW YOU CAN FIND OUR TERMS AND CONDITIONS WHICH YOU AGREE TO BE BOUND WHEN YOU ARE PLACING YOUR ORDER. THESE TERMS AND CONDITIONS ARE APPLIED TO ALL ITEMS PURCHASED ON THE WEBSITE. PLEASE READ CAREFULLY BEFORE PLACING YOUR ORDER.

WE MAY CHANGE THE TERMS AND CONDITIONS WITHOUT NOTICED. ONCE YOUR ORDER HAS BEEN CONFIRMED, YOU ARE NOT BE ABLE TO MAKE ANY CHANGES DUE TO THE TERMS AND CONDITIONS APPLIED TO THE ORDER.

BEFORE PLACING YOUR ORDER, PLEASE READ AND UNDERSTAND OUR TERMS AND CONDITIONS CAREFULLY. IF YOU HAVE ANY INQUIRIES RELATING TO THE TERMS AND CONDITIONS, PLEASE DO NOT HESITATE TO CONTACT OUR CUSTOMER SERVICES TEAM AT "SALES@SIRIVANNAVARIBKK.COM"


PURCHASE OF PRODUCTS

YOU WILL RECEIVE AN CONFIRMATION EMAIL AFTER YOUR PAYMENT METHOD HAS BEEN SUCCESSFUL. ONCE YOU HAVE CHECKED OUT AND RECEIVED THE CONFIRMATION EMAIL, YOU WILL NOT BE ABLE TO MAKE ANY CHANGES ON YOUR ORDER. SO, PLEASE MAKE SURE THAT ALL INFORMATION IS CORRECT BEFORE CLICKING ON A CONFIRMATION BUTTON.

ANY DISCOUNTS TRIGGERED BY THE ENTRY OF A PROMOTIONAL CODE WILL NOT BE APPLIED UNTIL THE ORDER IS ACCEPTED BY THE VENDOR.

WE RESERVE THE RIGHT TO REFUSE AN ORDER WHEN;

* THE PRODUCT ORDERED BEING UNAVAILABLE FROM OUR STOCK
* OUR INABILITY TO OBTAIN AUTHORISATION OF PAYMENT
* THE IDENTIFICATION OF AN ERROR WITHIN THE PRODUCT INFORMATION, INCLUDING PRICE OR PROMOTION
* IF WE SUSPECT ANY FRAUDULENT ACTIVITIES

WE SHALL CONTACT YOU IF THERE ARE SOME PROBLEMS OCCURRED WITH YOUR ORDER. ALSO, WE RESERVE THE RIGHT TO REJECT YOUR ORDER AT ANY TIME WHEN WE FOUND SOME ERRORS FROM YOUR PAYMENT METHODS. WE WILL TAKE ALL NECESSARY MEASURES TO KEEP THE DETAILS OF YOUR ORDER AND PAYMENT SECURE.

OUR PRICES ARE INCLUSIVE OF VAT WHICH SUBJECTED TO CHANGE WITHOUT NOTICED, AND WILL NOT AFFECT TO THE ORDERS THAT HAVE ALREADY BEEN DISPATCHED.

ONLY IF AN ITEM YOU HAVE ORDERED IS RUN OUT OF STOCK BEFORE WE ACCEPT THE ORDER, YOU WILL BE NOTIFIED AS SOON AS POSSIBLE. WE KEEP OUR WEBSITE UP TO DATE DUE TO A PROMOTIONAL OFFERS IN BOTH ONLINE AND OFFLINE STORES. EACH PROMOTION IS SEPARATED WHICH MEANS OUR ONLINE PROMOTION IS UNAVAILABLE IN OUR OFFLINE STORES. ADDITIONALLY, SOME WEBSITE PROMOTIONS MAY NOT BE AVAILABLE TO CUSTOMERS IN PARTICULAR JURISDICTIONS.


CUSTOMS AND DUTIES

WE ARE UNABLE TO ESTIMATE CUSTOMS FEES, TAXES, DUTIES, ETC. SINCE THE CONTENTS OF YOUR ORDER MAY BE SUBJECT TO CUSTOMS FEES (TAXES, DUTIES, BROKERAGE FEES, PROCESSING FEES, ETC.) ALL ARE RESPONSIBILITY OF THE CUSTOMER RECEIVING THE ORDER. THE CUSTOM FEES ARE DEPENDED ON THE LOCAL'S POLICIES IN EACH COUNTRY, AND THESE FEES ARE OUT OF OUR CONTROL SINCE THE ORDER DEPARTED FROM THE ORIGIN COUNTRY. FOR THIS REASON WE RECOMMEND YOU TO CONTACT YOUR LOCAL AUTHORITIES TO VERIFY WITH YOUR LOCAL CUSTOMS OFFICE BEFORE YOU PLACE AN ORDER.  

THE ITEM PRICES AND THE SHIPPING YOU PAY ON OUR WEBSITE DO NOT INCLUDE CUSTOMS FEES. IN CASE OF YOU REFUSE YOUR ORDER AT THE TIME OF ARRIVAL OR REFUSE TO PAY THE CUSTOMS FEES WHEN YOUR ORDER ARRIVES, WE WILL BE CHARGED YOU FOR THE CUSTOMS FEES PLUS RETURN SHIPPING COSTS. OTHERWISE, YOUR ORDER WILL BE DESTROYED BY THE CUSTOMS OFFICES IN YOUR COUNTRY SINCE WE WILL NOT ISSUE REFUNDS FOR THE SAME INCASE OF RETURN OF THE PURCHASED PRODUCTS.

THE CUSTOM PROCESSES MAY DELAY THE DELIVERY OF YOUR ORDER. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICES. 


PERSONAL INFORMATION

YOUR SUBMISSION OF PERSONAL INFORMATION ON BOTH WEBSITE AND STORES ARE GOVERNED BY OUR PRIVACY POLICIES.


PAYMENT

WE ACCEPT INTERNATIONAL CREDIT CARDS EXCEPT AMERICAN EXPRESS; HOWEVER YOU MUST ENTER THE INTERNATIONAL BILLING ADDRESS WHICH IS LINKED TO THE CARD INFORMATION.

IN CASE OF A DEBIT CARD PAYMENT, PLEASE MAKE SURE THAT YOUR DEBIT CARD HAS BEEN REGISTERED FOR ONLINE TRANSACTIONS. 

THE REFUSES OF YOUR PAYMENT MAY OCCURRED WHEN;

1. INSUFFICIENT MONEY IN YOUR ACCOUNT

2. AN ACCOUNT INFORMATION UNRELATED WITH THE CARDHOLDER'S INFORMATION

3. NO CARD REGISTRATION OR YOUR CARD HAS RESTRICTIONS FOR MAKING ONLINE TRANSACTIONS 

5. NO ACCOUNT INFORMATION

WE RECOMMEND YOU TO CONTACT YOUR BANK IF YOU ARE FACING TO THESE PROBLEMS. PLEASE ALSO REMEMBER THAT YOU ONLY BE CHARGED ONCE YOUR ORDER HAS BEEN DISPATCHED TO THE DELIVERY ADDRESS, AND YOU WILL BE NOTIFIED BY OUR CONFIRMATION EMAIL. 


DELIVERY

YOUR ORDER WILL BE SHIPPED TO THE REGISTRATION ADDRESS WITHIN 2 TO 7 BUSINESS DAYS AFTER YOUR PAYMENT APPROVED. THE DELIVERY RATES ARE CALCULATED BY DHL EXPRESS COMPANY WHICH RATES ARE DEPENDED ON THE SHIPMENT AREAS. 

YOUR TRACKING NUMBER WILL BE SENT TO YOUR EMAIL AFTER YOUR ORDER IS DISPATCHED. YOU CAN IMMEDIATELY MONITOR YOUR SHIPMENTS BY CLICK ON THE LINK PROVIDED "https://www.dhl.com/EN/EXPRESS/TRACKING.HTML

ALTERNATIVELY, YOU CAN COLLECT YOUR ORDER AT OUR FLAGSHIP STORE AT SIAM PARAGON 1ST FLOOR. YOUR ORDER WILL BE HELD AT OUR STORE FOR 10 CALENDAR DAYS AFTER YOUR STORE PICKUP CONFIRMED. IF THE ORDER HAS NOT BEEN COLLECTED WITHIN 10 DAYS, YOUR ORDER WE WILL ASSUME AS AN UNWANTED AND WE WILL MAKE A CANCELATION WITHOUT NOTICED.

PLEASE FEEL FREE TO CONTACT OUR CUSTOMER SERVICE DEPARTMENT FROM MONDAY TO FRIDAY, BY EMAIL UNDER THE "CONTACT US" SECTION.


RETURNS AND EXCHANGES

WE ARE NOT PROVIDE A RETURN POLICY IN ANY CASES, ESPECIALLY "MADE TO MEASURE" ITEMS. HOWEVER, WE OFFER EXCHANGES OF UNWORN AND UNWASHED GARMENTS WITHIN 7 DAYS COUNTED FROM THE PURCHASE DATE WITH A PRESENTATION OF THE ORIGINAL RECEIPT. PRICE TAGS MUST BE ATTACHED TO THE ARTICLE. 

WE HAVE NO EXCHANGES AND RETURNS POLICY OF LINGERIE, UNDERWEAR, SWIMWEAR ITEMS AND EARRINGS AS THE REASONS OF HYGIENIC. ALL EXCHANGES WILL BE MADE THROUGH THE SAME PAYMENT METHOD YOU USED ON YOUR PURCHASE. FOR ALL PURCHASES PAID BY DEBIT OR CREDIT CARD, THE CARDHOLDER MUST PRESENT THE TILL AND THE PDQ RECEIPT. OTHER THAN THE CONDITIONS STATED ABOVE OR ANY DIFFERENCES OCCURRED WILL NOT BE REFUNDED.


CONTACT US

IF YOU HAVE ANY FURTHER INQUIRIES OR WANT TO GET ANY ASSISTANCES WITH YOUR ORDER, WE WILL RESPOND TO EVERY EMAIL WITHIN 24 HOURS, MONDAY TO FRIDAY AT "SALES@SIRIVANNAVARIBKK.COM"

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